Terms & Conditions

Last updated: April 2026

1. Introduction

These Terms and Conditions ("Terms") govern the agreement between Hola Digital ("we", "us", "our") and you, the client ("you", "your"), for the provision of web design, web development, and related digital services. By engaging our services, you agree to be bound by these Terms.

Hola Digital is a web development agency based in Hertfordshire, UK. Email: info@holadigital.co.uk

2. Scope of Services

The specific services to be provided, deliverables, timelines, and fees will be agreed in writing in a separate project proposal or statement of work ("Project Brief") prior to commencement of any work. These Terms apply to all such project engagements unless a separate written agreement supersedes them.

Services may include but are not limited to:

• Website design and development
• E-commerce website builds
• Website redesigns and revamps
• Landing page design and development
• Website maintenance and support
• SEO-ready builds and technical SEO
• Logo and brand identity design

3. Fees and Payment

3.1 Project Fees

All fees will be agreed in the Project Brief before work commences. Fees are quoted in GBP (£) and are exclusive of VAT where applicable.

3.2 Payment Schedule

Unless otherwise agreed in writing:

• A deposit of 50% of the project fee is due before work commences
• The remaining 50% is due upon project completion, before the final website is made live
• For larger projects, a phased payment schedule may be agreed and set out in the Project Brief

3.3 Late Payment

Invoices are due within 14 days of the invoice date. We reserve the right to charge interest on overdue amounts at 8% per annum above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We also reserve the right to suspend work on any project where payment is overdue.

4. Client Responsibilities

The timely delivery of your project depends on your active participation. You agree to:

• Provide all required content (text, images, branding, login credentials) within the agreed timeframe
• Review and provide feedback within 5 business days of receiving work for review
• Designate one primary point of contact to avoid conflicting instructions
• Ensure all content you supply does not infringe any third-party intellectual property rights

Delays caused by the client's failure to fulfil these responsibilities may result in extended timelines and/or additional charges.

5. Revisions and Change Requests

The Project Brief will specify the number of revision rounds included in the quoted fee. Revision rounds are defined as a consolidated set of changes requested after delivery of a draft.

Changes to the scope of work, including significant additions or alterations to agreed requirements, will be subject to a change request and may incur additional fees. We will always notify you and seek written approval before carrying out any work that falls outside the original brief.

6. Intellectual Property

6.1 Ownership on Completion

Upon receipt of full payment, all intellectual property rights in the work created specifically for you as part of the project (including design files, code, and website content) will transfer to you.

6.2 Third-Party Assets

Where third-party assets are used in your project (such as stock photography, fonts, or plugins), ownership and licensing terms are governed by the relevant third-party licence. We will notify you of any such assets and their associated costs or restrictions.

6.3 Portfolio Rights

We reserve the right to display completed work in our portfolio and for marketing purposes unless you explicitly request otherwise in writing prior to project commencement.

6.4 Tools and Frameworks

We may use proprietary tools, frameworks, and code libraries in the development of your project. Any such tools that are not created specifically for your project remain the property of Hola Digital or their respective third-party owners.

7. Timelines and Deadlines

Estimated timelines will be set out in the Project Brief. These estimates are provided in good faith and are conditional on the timely provision of all required information and approvals from you. We will communicate any delays promptly. We cannot be held liable for delays caused by circumstances outside our reasonable control.

8. Hosting and Third-Party Services

Unless included in the Project Brief, website hosting, domain registration, and third-party software licences (e.g. Shopify subscriptions, plugin licences) are the client's responsibility and are not included in our fees. We can advise on and assist with setup but do not provide hosting as a standard service unless specifically agreed.

9. Warranties and Liability

9.1 Our Warranties

We warrant that the services will be performed with reasonable care and skill, and that any work delivered will materially conform to the Project Brief.

9.2 Limitation of Liability

To the maximum extent permitted by law, our total liability to you in connection with any project shall not exceed the total fees paid by you under the relevant Project Brief. We shall not be liable for any indirect, consequential, or special losses including (without limitation) loss of business, loss of profits, or loss of data.

9.3 Third-Party Platforms

We are not responsible for changes to, or the performance of, third-party platforms and services (including but not limited to WordPress, Shopify, GoDaddy, or Google services) that may affect your website after delivery.

10. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the project and not to disclose it to third parties without prior written consent.

11. Termination

Either party may terminate the agreement by providing 14 days' written notice. In the event of termination:

• All work completed to date will be invoiced at our standard rates, up to the total project fee
• The deposit is non-refundable
• Any work product produced to the date of termination will be delivered to you upon receipt of all outstanding payments

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We reserve the right to update these Terms at any time. The version in force at the time a project is agreed will apply to that project.

14. Contact

If you have any questions about these Terms, please contact us:

Hola Digital
Email: info@holadigital.co.uk
Hertfordshire, UK