Legal

Privacy Policy

How we collect, use, and protect your personal data.

Last updated: April 2026

1. Who We Are

Hola Digital ("we", "us", "our") is a web design and development agency based in Hertfordshire, UK. We are the data controller for the personal information you provide to us via this website.

Contact: info@holadigital.co.uk | holadigital.co.uk

2. What Data We Collect

We may collect and process the following categories of personal data:

  • Contact information: Name, email address, business name, and any information you voluntarily provide via our contact form.
  • Usage data: Information about how you use our website, including pages visited, time spent on pages, referring URLs, and device/browser type. This is collected via Google Analytics (anonymised IP addresses).
  • Cookies: We use cookies to improve your experience. See our Cookie Policy for full details.
  • Communications: If you email us directly, we will retain the content of that communication and your email address.

3. How We Use Your Data

We use the data we collect for the following purposes:

  • To respond to your enquiries and provide the services you have requested
  • To manage our business relationship with you
  • To send you information relevant to your project or enquiry
  • To improve our website and services based on usage data
  • To comply with our legal obligations

We will never sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

  • Legitimate interests: To respond to your enquiries and manage client relationships
  • Contract performance: To deliver services you have engaged us for
  • Consent: Where you have given explicit consent (e.g., cookie acceptance)
  • Legal obligation: Where required to comply with applicable law

5. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purpose it was collected:

  • Enquiry data: Up to 12 months if no engagement follows, or for the duration of the business relationship plus 6 years (for legal/tax purposes) if a project proceeds
  • Email correspondence: Up to 6 years
  • Analytics data: As configured in Google Analytics (typically 26 months)

6. Third-Party Services

We use a limited number of trusted third-party services to operate this website:

  • Google Analytics: Website usage analytics. Data is anonymised and processed in accordance with Google's privacy policy.
  • Google Workspace: Email and communication services.
  • Web hosting providers: Our hosting provider may process data as a data processor on our behalf.

All third-party processors are required to handle your data in compliance with UK GDPR.

7. Cookies

Our website uses cookies. Please see our Cookie Policy for full details of what cookies we use and how to manage them.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your data ("right to be forgotten")
  • Right to restriction: Request that we restrict how we process your data
  • Right to data portability: Request a machine-readable copy of your data
  • Right to object: Object to processing based on legitimate interests
  • Rights related to automated decision-making: We do not use automated decision-making or profiling

To exercise any of these rights, please contact us at info@holadigital.co.uk. We will respond within 30 days.

9. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Our website is served over HTTPS (TLS encryption).

10. Complaints

If you have a concern about how we handle your data, please contact us first at info@holadigital.co.uk and we will do our best to resolve it. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

For any questions about this Privacy Policy or your personal data, please contact us:

Hola Digital
Email: info@holadigital.co.uk
Hertfordshire, UK